Cancellations and Changing Camp Sessions

Cancellations

If you would like to cancel your camp order, please send a cancellation request via the Camp Cancellation Request Form link, below. Your cancellation date will be the date you submit this form.

Camp Cancellation Request Form

Please note that cancel charge will be applied in accordance with following cancellation policy.

【Cancellation Policy】

Cancellation 21 to 9 days prior to camp start date: 20% of travel fee
Cancellation 8 to 2 days prior to camp start date: 30% of travel fee
Cancellation 1 day prior to camp start date: 40% of travel fee
Cancellation on the camp start date before check-in time: 50% of travel fee
Cancellation without notice or after camp check-in time: 100% of travel fee
(Travel fee includes camp fee and optional fees)

* We refund by bank transfer within 10 business days.
* Please note the bank transfer fee will be your responsibility.

Changing Camp Sessions

If you would like to change session (dates) for your camp order, please check space availability through English Adventure website and create a new camp older if space available. Once you have registered a new seat, please contact us to cancel your previous registration via the “Session Change Request Form” or please call customer support during office hours.

Session Change Request Form
Sessions Availability

【Important Notes】

- If you do not cancel your previous registration after signing up for a new session, you will be subject to a full charge of each session you signed up for.
- If your session change request is within the cancelation policy dates, the cancellation charge will be applied.
- Session change can be accepted only as session you would like to change is available.
- If camp fee has become higher by session change, the additional fee will be required to be paid by bank transfer. Please note the bank transfer fee will be your responsibility.
- If camp fee has become lower by session change, the difference will be refunded by bank transfer. Please note the bank transfer fee will be your responsibility.

Transportation Change, Tai Dye Activity Option Change or Cancellation

If you would like to add, change or cancel options, please contact English Adventure Customer Service by email or telephone by June 30th, 2019.

【TRANSPORTATION】

The change of the meetup and dispersal place is subject to availability. If you would like to change the transportation, please contact English Adventure Customer Service by email or telephone by June 30th, 2019.

The following additional fee or the discount will be applied based on Tokyo transportation and the transportation change will be confirmed once the payment for additional charge is completed . Please note that the bank transfer fee for additional payment or refund will be your responsibility.

Nagoya Meetup & Dispersal - 15,000 yen additional charge applied
Osaka Meetup & Dispersal - 30,000 yen additional charge applied
Campsite Drop-off and Pick-up - 6,000yen discount

* If Nagoya or Osaka transportation is used for only one-way, the full of additional charge will be required.
* If either Campsite Drop-off or Pick-up is used for only one-way, the discount will not be offered.


【TAI DYE ACTIVITY OPTION】

The campers can enjoy Tai Dye Activity at 2,000 yen!
If you would like to add or cancel the Tie Dye Activity, please contact English Adventure Customer service. The arrangement will be confirmed once the payment of additional charge is completed. Please note that the bank transfer fee of additional payment or refund will be your responsibility.

English Adventure's sister organization, NPO Mirai no Mori, creates life-changing outdoor experiences for abused, neglected, and orphaned Japanese children. Learn more about how you can help.